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SHOPPING INFORMATION
What should I do if I have trouble logging in?
Check your login details. Your login username is the email address you used for registration. If you have forgotten your password, please select the “Find back your password by a password question or Find back your password by Email” option on the Sign In page, then complete the information regarding your registration details and select the “Reset your password” option.
If you are still unable to access your account, please contact our customer service to indicate the problem. We will assign a new password for you, and you can change it once you log in.
Are all your items in stock?
Generally speaking, all of our items listed on the website are available. However, occasionally some items may be out of stock due to high demand. If you purchase an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible and either suggest you choose another similar item or process a prompt refund to your account.
What countries do you ship to, and what is the shipping cost?
We ship all over the world and offer free shipping via EMS to most countries. For some countries that require shipping by DHL, the shipping fee is $35 per bag. However, if the order amount reaches $500 after a Western Union discount, you can enjoy free shipping via DHL as well.
What currency do you use?
The US Dollar is our primary currency, but we also accept the British Pound and Euros. The price shown on the website is in US dollars.
After making a payment, can I change my shipping information?
We ship parcels to the address provided when you placed the order. If you wish to change the shipping address after completing payment, please contact our customer service as soon as possible during the order processing stage to make the request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.
How long will delivery take?
For EMS delivery, it takes about 5 to 7 days after we confirm the shipment, while DHL takes about 5 to 6 days. Please allow for some circumstances that may extend delivery by 3 days, with delivery taking approximately 10 days in total.
How do I track my parcel?
Once we provide you with a tracking number, you will be able to check the delivery status online via the relevant delivery company’s website. Please allow 2 to 3 days for the carrier’s website to update the parcel status.
Can I cancel my order?
Cancellation must be requested before the item has been shipped. We typically process orders within 24 hours and ship items within 24 to 48 hours. Once the item has been shipped, the order cannot be canceled.
Can I return the products if I have a problem?
All products are carefully checked before shipment. We are confident you will be happy with our products. However, we accept returns or exchanges within 15 days. Please contact us as soon as possible if you have an issue after receiving your parcel.
PAYMENT INFORMATION
What payment methods do you accept?
We accept Credit Cards, Western Union (10% off), and Bank Transfer (10% off).
Is my payment on your site secure?
All online payments are safe and secure. Our website has created a secure transaction environment. The ordering system we use employs industry-standard encryption technology to protect your private information registered on our site. This encryption system provides you with security and peace of mind when your browser and local network support the use of encrypted data transmissions.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you of the updated status.
How long will it take to process my order after payment is received?
We will process your order within 24 hours during working days, but please allow 2 to 3 days for order handling as we perform strict quality checks before shipping the items.
Do I need to pay any taxes?
In order to protect you from paying import taxes, we will declare the package contents at a lower, more suitable value. However, this depends on each country’s customs regulations. The declared value is based on your country’s specific import regulations, the actual value of your order, as well as the type and quantity of the products you purchased. If you prefer, we can declare your order at its actual (full) value, but please let us know before we dispatch the parcel.